Return or Exchange Policy

Our exchange policy is in accordance with Art. 49 of the Consumer Protection Code. Please pay attention to the steps described below so that your exchange is carried out easily, quickly, and safely, ensuring the satisfaction we strive for in purchases made at the Trifásica Elétrica Virtual Store.

Instructions

Send an email to vendas@trifasica.com.br within 7 calendar days from the date of receipt of the product, according to the tracking, following these standards:

• Email subject: Order number – Exchange/return request
• Email body: Full name / CPF or CNPJ / Order number / Reason for exchange or return (regret, damaged product, manufacturing defect, or technical incompatibility during installation — please explain what happened so we can seek improvements)
• Attachments: In cases of damaged products or manufacturing defects, forward a photo clearly showing the defect or problem found

You will receive an email within 3 business days confirming your request and listing all the necessary information to proceed with the return or exchange of the product.

Procedure

We will use the reverse logistics system of the selected carrier or Correios, where the provider itself will send you the instructions for posting the product, along with the postage code. The product must be delivered properly packaged, using its original packaging, accompanied by the purchase invoice and all accessories. The expenses arising from the collection or posting of the Product will be covered by Trifásica Elétrica.

After the product arrives at our location, the Trifásica Elétrica team will check the product's conditions to proceed with the exchange/return request.

Important

• Exchange or return requests outside the deadlines stipulated above will not be accepted
• The product must be returned intact, without signs of use, and in its original packaging
• If the defect found is due to misuse of the product, the exchange or refund will not be authorized, and the product will be returned to the customer in the same way it returned to Trifásica Elétrica
• In case of a refund, it will occur according to the payment method selected at the time of purchase. For purchases via boleto bancário or PIX, the refund will be made by bank deposit, within 10 (ten) business days, only to the checking account of the holder of the CPF or CNPJ used in the purchase. For purchases with a credit card, the card administrator will be notified and the refund will occur in full, regardless of the number of installments. The reimbursement period is the responsibility of the card administrator.