Delivery Policy

The lead time informed during the purchasing procedure takes into account the delivery region, inventory, the invoice issuance process, and the product preparation time. With each update in the order status, the Trifásica Elétrica system automatically sends alert emails to the Customer. The lead time only starts counting from the moment the order payment is approved.

Before completing the order, it is possible to view the estimated lead time by accessing View cart and entering your zip code in the Calculate your shipping field. The estimated time for delivery to the informed zip code will be displayed, along with the available options for the region and their respective values, calculated based on the delivery location information, weight, product dimensions, and quantity of items.

Important

The inclusion of a product in the cart does not guarantee its reservation. The product will only be reserved for the customer after the order is completed and the payment is confirmed/approved.
The standard procedure of the Post Office is to make up to three delivery attempts at the informed location, on alternate days, with an interval of up to 48 hours between deliveries. If there are three unsuccessful attempts, the order will return to the Trifásica Elétrica Distribution Center.
The receipt of your order can be done by doormen, secretaries, family members, or any responsible person, upon signing the delivery receipt and presenting an ID document.
Product assembly or disassembly, transportation to the installation site, or installation support will not be performed at the time of delivery, considering that the carriers are not affiliated with Trifásica Elétrica.
Trifásica Elétrica does not authorize the company contracted for delivery to: enter the residence; deliver by alternative means (e.g., hoisting the product through a window); perform product installation or maintenance; open the product packaging; deliver to an address different from the one on the invoice (DANFE); deliver to a minor or without an identification document.
It is important to always check the invoice and the products at the time of delivery. If the packaging is not in proper condition or if there are signs of damage, refuse the receipt. In these cases, immediately notify our Customer Service at one of the phone numbers (11) 4486-8299 / (11) 4210-4289, or by sending an email to contato@trifasica.com.br with your order number, invoice number, and a report of the problem.
Our business hours are Monday to Friday, from 08:00 to 18:00 (Brasília time), except on national, state, or municipal holidays.

Change of address

For your safety, it is NOT possible to change the delivery address after the purchase is completed. In this case, the cancellation of the purchase and its respective refund can be requested through one of our customer service channels, and a new purchase for the correct delivery address must be made.