Terms and Conditions for sales made by Trifásica Elétrica, headquartered in Rua Emilio Lang Junior, 59 – Pte. Grande, Guarulhos/SP, CEP 07031-260, hereinafter referred to simply as Trifásica Elétrica, and, on the other side, the customer, qualified at the time of purchase of the products, hereinafter referred to simply as the Customer.
Considering that Trifásica Elétrica sells products online; Considering the Customer's interest in purchasing products offered by Trifásica Elétrica in its Online Store; This term aims to clarify to the Trifásica Elétrica customer the general conditions for purchasing products in this Online Store.
I. After completing the purchase process, the customer will receive a copy of the order containing the purchase details via email. It is important to verify that the information is correct, so that if there is any discrepancy, appropriate action can be taken before the internal process related to the order occurs.
II. Confidentiality: Trifásica Elétrica is responsible for preserving the confidentiality of all data and information provided by the Customer during the purchase process. The website's security is audited daily and guaranteed against hacking. For more details, see our Privacy Policy.
III. Customer Service (SAC): This service is available to customers to answer questions, resolve any requests or complaints regarding their order or any content available on the website. Customer Service can be contacted by phone or via the contact form on the website.
IV. Delivery Policy: The delivery time for products is specified during the purchase process and is measured in business days. Product deliveries are preferably made via the Brazilian Postal Service (CFS), but may vary at the provider's discretion. For more details, please consult our Delivery Policy.
V – After completing the order, it is not possible to change the payment method and/or delivery address, request an advance payment or priority delivery.
VI. Right of withdrawal: The Customer will be entitled to exercise the right of withdrawal from the purchase, for the purpose of returning the Product, in which case the following conditions must be observed: the period to withdraw from the purchase of the product of up to 7 (seven) calendar days, counted from the date of receipt. For further details, consult our Exchange or Return Policy.