Trifásica Elétrica is an Advanced Distribution Center (ADC) that supplies the entire range of materials for primary switchgear from 15 to 36 kV. Its highly qualified sales, technical, and engineering team is responsible for sales and distribution nationwide. Our website is https://trifasica.com.br.
All personal information collected from members, subscribers, customers or visitors who access the Trifásica Elétrica website will be treated in accordance with the Personal Data Protection Law of October 26, 1998 (Law No. 67/98).
The Trifásica Elétrica team reserves the right to change this agreement without prior notice. Therefore, we recommend that you review our privacy policy frequently to stay up-to-date.
What we collect and store
When filling out any of the forms on our website, depending on your browser settings, you may choose to save this data in what we call cookiesThis is for your convenience so that you do not need to fill in this information again when submitting a new form on our website.
The information collected may include your name, email address, telephone number, zip code, and address, information for issuing invoices, and other demographic and geographic data. Additionally, when you use our website, we store data on our servers for various security purposes. This data may include your location, browser information, internet service provider information, and IP address.
We will also use cookies to track cart contents as you browse our website.
When you purchase from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We will use this information for purposes such as:
- Send information about your account and order
- Respond to your requests, including chargebacks and complaints
- Process payments and prevent fraud
- Set up an account in our store
- Comply with all legal obligations, such as issuing sales invoices
- Improve our offerings
- Carry out communications with your prior authorization
If you create an account, we will store your name, address, email address, and phone number, and this data will be used to populate the checkout page for future orders.
We generally store information about you for as long as we need it for the purposes for which we collected it and are not legally required to continue to retain it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address, billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Continued browsing of this website constitutes acceptance of this Privacy Agreement, and the PAHC Automação Industrial team reserves the right to change this agreement without prior notice. Therefore, we recommend that you review our privacy policy regularly to ensure you are always up-to-date.
We use Google Analytics for data collection and processing, following Google's policy “How Google uses data when you use our partners' sites or apps” available at https://www.google.com/intl/pt-BR/policies/privacy/partners/, with which the user fully agrees by accepting these Security and Privacy Rules.
Who on our team has access
Our team members have access to the information you provide. For example, administrators and store managers can access:
- Order information, such as what was purchased, when it was purchased, and where it should be shipped
- Your registration information, such as your name, email address, and billing and delivery information
Our team members have access to this information to fulfill orders, process refunds, and provide support to you.
Who we share your data with
If you request a password reset, your IP address will be included in the password reset email. We do not share our contact information with third parties, except in cases where the customer is willing to receive contact from partners or when intermediation is necessary for order fulfillment purposes, such as when using delivery services or additional payment methods.
Payments
We use the payment gateway MERCADO PAGOWhen processing payments, some of your information will be passed to MERCADO PAGO, including information required to process the payment, such as the total purchase amount and billing information.
MERCADO PAGO service for any needs is available via the website via the link https://www.mercadopago.com.br/ajuda/25280 or via the MERCADO PAGO app itself, available in your smartphone's app stores.
How long do we keep your data?
If you leave a comment, the comment and its metadata are retained indefinitely. We do this so we can recognize and automatically approve any follow-up comments instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Site administrators can also view and edit this information.
What are your rights over your data?
If you have an account on this site, or have left comments, you can request to receive an archive of your personal data or any other data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Comments may occasionally be flagged by an automatic spam detection service. However, your data provided in any direct contact with us will be stored only by us in our internal management systems.
Your contact information
Your data is stored in our CRM to track your purchase, request or send any communications about news, products and services that may be of interest to you, once you have authorized receiving these communications.
How we protect your data
Just like our website, which has native encryption and internal monitoring and security systems, the other systems where we store data are also located on secure servers, which ensures that your information will not be accessed by unauthorized personnel.
Links to third party websites
The pages of the Trifásica Elétrica website may, at some point, provide links to other sites, which, in our opinion, may contain useful information or tools for our visitors. Our privacy policy does not apply to third-party sites, so if you visit another site from ours, you should read the applicable privacy policy, as we are not responsible for the privacy policies or content of these third-party sites that we may have linked to.